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Coffs Haven Residential Care Service

Residential aged care home in North Boambee Valley, New South Wales

The Churches of Christ Property Trust

North Boambee Valley, New South Wales · Mid North Coast

Medium · Not for Profit · Large rural towns

Overall
4.0
Higher than 10% of NSW homes

About Coffs Haven Residential Care Service

Coffs Haven Residential Care Service is a medium residential aged care home in North Boambee Valley, New South Wales, operated by The Churches of Christ Property Trust. Its Department of Health overall Star Rating is 4 out of 5 — above average for New South Wales. Compliance rates 5/5, resident experience 4/5, staffing 2/5, and quality measures 4/5.

Coffs Haven Residential Care Service is one of 1 aged care homes in North Boambee Valley, New South Wales. The suburb average is 4★, and Coffs Haven Residential Care Service rates 4★ overall. It currently scores at or above every other home in North Boambee Valley on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience4.0 / 5
Staffing2.0 / 5
Quality measures4.0 / 5
Add to compareView on My Aged Care

Care minutes at Coffs Haven Residential Care Service

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Coffs Haven Residential Care Service and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetNew South Wales average
Registered nurse minutes per resident per day44 min35 minShort by 9 min47.5 min
Total care minutes per resident per day218 min219 minYes221.5 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Coffs Haven Residential Care Service affected in the reporting quarter. Lower is better for every measure below.

MeasureCoffs Haven Residential Care ServiceState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
0%
0.5 points below the state average (better)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
7%
12.5 points below the state average (better)
19.5%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
7%
0.5 points above the state average (worse)
6.5%6.9%
Falls
Residents who experienced one or more falls.
31%
0.5 points above the state average (worse)
30.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
3%
1.4 points above the state average (worse)
1.6%1.5%
Polypharmacy
Residents taking nine or more medicines.
29%
6.4 points below the state average (better)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
11%
2.4 points above the state average (worse)
8.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Coffs Haven Residential Care Service

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here22% always · 28% most of the time
I feel safe here94% always · 6% most of the time
This place is well run39% always · 39% most of the time
I get the care I need50% always · 44% most of the time
Staff know what they are doing33% always · 56% most of the time
Staff encourage me to do as much as possible for myself56% always · 33% most of the time
Staff explain things to me33% always · 56% most of the time
Staff treat me with respect89% always · 6% most of the time
Staff follow up when I raise things with them33% always · 61% most of the time
Staff are kind and caring89% always · 6% most of the time
I have a say in my daily activities83% always · 6% most of the time
This place feels like home61% always · 33% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Coffs Haven Residential Care Service vs other North Boambee Valley homes

See ratings, staffing, and quality measures side by side for nursing homes in North Boambee Valley, New South Wales.

Compare North Boambee Valley homesBuild a comparison

Cost & funding guide for North Boambee Valley

Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Aged care costs in Australia →Refundable Accommodation Deposit (RAD) →Support at Home program →

Other homes by The Churches of Christ Property Trust

Green Hills Residential Care Service
East Maitland, NSW
4.0
Borella House
Albury, NSW
4.0
Clelland Lodge
North Nowra, NSW
4.0
Ashwood Residential Care Service
Pendle Hill, NSW
4.0
View all The Churches of Christ Property Trust homes →

Frequently asked questions about Coffs Haven Residential Care Service

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.