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Borella House

Residential aged care home in Albury, New South Wales

The Churches of Christ Property Trust

Albury, New South Wales · Riverina/Murray

Medium · Not for Profit · Regional centres

Overall
4.0
Higher than 10% of NSW homes

About Borella House

Borella House is a medium residential aged care home in Albury, New South Wales, operated by The Churches of Christ Property Trust. Its Department of Health overall Star Rating is 4 out of 5 — above average for New South Wales. Compliance rates 5/5, resident experience 5/5, staffing 2/5, and quality measures 4/5.

Borella House is one of 3 aged care homes in Albury, New South Wales. The suburb average is 4★, and Borella House rates 4★ overall. It currently scores at or above every other home in Albury on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience5.0 / 5
Staffing2.0 / 5
Quality measures4.0 / 5
Add to compareView on My Aged Care

Care minutes at Borella House

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Borella House and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetNew South Wales average
Registered nurse minutes per resident per day41 min40 minShort by 1 min47.5 min
Total care minutes per resident per day198 min183 minShort by 15 min221.5 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Borella House affected in the reporting quarter. Lower is better for every measure below.

MeasureBorella HouseState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
0%
0.5 points below the state average (better)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
17%
2.5 points below the state average (better)
19.5%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
6%
0.5 points below the state average (better)
6.5%6.9%
Falls
Residents who experienced one or more falls.
20%
10.5 points below the state average (better)
30.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
1%
0.6 points below the state average (better)
1.6%1.5%
Polypharmacy
Residents taking nine or more medicines.
48%
12.6 points above the state average (worse)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
11%
2.4 points above the state average (worse)
8.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Borella House

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here57% always · 43% most of the time
I feel safe here100% always · 0% most of the time
This place is well run93% always · 7% most of the time
I get the care I need93% always · 7% most of the time
Staff know what they are doing43% always · 57% most of the time
Staff encourage me to do as much as possible for myself100% always · 0% most of the time
Staff explain things to me71% always · 21% most of the time
Staff treat me with respect86% always · 14% most of the time
Staff follow up when I raise things with them86% always · 14% most of the time
Staff are kind and caring79% always · 21% most of the time
I have a say in my daily activities86% always · 14% most of the time
This place feels like home93% always · 7% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Borella House vs other Albury homes

See ratings, staffing, and quality measures side by side for nursing homes in Albury, New South Wales.

Cost & funding guide for Albury

Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Other homes in Albury

Other homes by The Churches of Christ Property Trust

View all The Churches of Christ Property Trust homes →

Frequently asked questions about Borella House

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.