Arcare Helensvale
Residential aged care home in Helensvale, Queensland
Helensvale, Queensland · South Coast
Medium · For profit · Metropolitan
About Arcare Helensvale
Arcare Helensvale is a medium residential aged care home in Helensvale, Queensland, operated by Arcare Pty Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Queensland. Compliance rates 5/5, resident experience 4/5, staffing 3/5, and quality measures 4/5.
Arcare Helensvale is one of 2 aged care homes in Helensvale, Queensland. The suburb average is 3.5★, and Arcare Helensvale rates 4★ overall. It currently scores at or above every other home in Helensvale on overall rating.
Rating breakdown
Care minutes at Arcare Helensvale
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Arcare Helensvale and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Queensland average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 44 min | 48 min | Yes | 49.3 min |
| Total care minutes per resident per day | 218 min | 224 min | Yes | 219.3 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Queensland that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at Arcare Helensvale affected in the reporting quarter. Lower is better for every measure below.
| Measure | Arcare Helensvale | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 0% 0.5 points below the state average (better) | 0.5% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 7% 13.2 points below the state average (better) | 20.2% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 7% 0.6 points below the state average (better) | 7.6% | 6.9% |
Falls Residents who experienced one or more falls. | 26% 5.7 points below the state average (better) | 31.7% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 1% 0.7 points below the state average (better) | 1.7% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 45% 9.6 points above the state average (worse) | 35.4% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 4% 5.6 points below the state average (better) | 9.6% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about Arcare Helensvale
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare Arcare Helensvale vs other Helensvale homes
See ratings, staffing, and quality measures side by side for nursing homes in Helensvale, Queensland.
Cost & funding guide for Helensvale
Aged care fees in Queensland are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Other homes in Helensvale
Other homes by Arcare Pty Ltd
Frequently asked questions about Arcare Helensvale
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 3, 2026 · Data refreshed from My Aged Care Star Ratings.