TLC Whitewater
Residential aged care home in Mordialloc, Victoria
Mordialloc, Victoria · Southern Metro
Large · For profit · Metropolitan
About TLC Whitewater
TLC Whitewater is a large residential aged care home in Mordialloc, Victoria, operated by Great Oaks Pty Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 5/5, resident experience 3/5, staffing 2/5, and quality measures 4/5.
TLC Whitewater is one of 3 aged care homes in Mordialloc, Victoria. The suburb average is 3.7★, and TLC Whitewater rates 4★ overall. It currently scores at or above every other home in Mordialloc on overall rating.
Rating breakdown
Care minutes at TLC Whitewater
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for TLC Whitewater and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Victoria average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 44 min | 36 min | Short by 8 min | 58.1 min |
| Total care minutes per resident per day | 217 min | 216 min | Short by 1 min | 225.6 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at TLC Whitewater affected in the reporting quarter. Lower is better for every measure below.
| Measure | TLC Whitewater | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 1% 0.4 points above the state average (worse) | 0.6% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 15% 5.3 points below the state average (better) | 20.3% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 4% 3.2 points below the state average (better) | 7.2% | 6.9% |
Falls Residents who experienced one or more falls. | 28% 3.5 points below the state average (better) | 31.5% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 0% 1.5 points below the state average (better) | 1.5% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 29% 8.1 points below the state average (better) | 37.1% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 57% 46.2 points above the state average (worse) | 10.8% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about TLC Whitewater
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare TLC Whitewater vs other Mordialloc homes
See ratings, staffing, and quality measures side by side for nursing homes in Mordialloc, Victoria.
Cost & funding guide for Mordialloc
Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Other homes in Mordialloc
Other homes by Great Oaks Pty Ltd
Frequently asked questions about TLC Whitewater
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 3, 2026 · Data refreshed from My Aged Care Star Ratings.