The Heights Donvale
Residential aged care home in Donvale, Victoria
Donvale, Victoria · Eastern Metro
Medium · For profit · Metropolitan
About The Heights Donvale
The Heights Donvale is a medium residential aged care home in Donvale, Victoria, operated by TLC Melbourne Pty Ltd. Its Department of Health overall Star Rating is 3 out of 5 — average for Victoria. Compliance rates 5/5, resident experience 3/5, staffing 2/5, and quality measures 3/5.
The Heights Donvale is one of 4 aged care homes in Donvale, Victoria. The suburb average is 3.8★, and The Heights Donvale rates 3★ overall. Higher-rated nearby alternatives include Bolton Clarke Greenview, Donvale Gardens, CCSSCI - On Luck Chinese Nursing Home (4★, 4★, 4★).
Rating breakdown
Care minutes at The Heights Donvale
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for The Heights Donvale and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Victoria average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 45 min | 40 min | Short by 5 min | 58.1 min |
| Total care minutes per resident per day | 224 min | 213 min | Short by 11 min | 225.6 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at The Heights Donvale affected in the reporting quarter. Lower is better for every measure below.
| Measure | The Heights Donvale | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 1% 0.4 points above the state average (worse) | 0.6% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 30% 9.7 points above the state average (worse) | 20.3% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 8% 0.8 points above the state average (worse) | 7.2% | 6.9% |
Falls Residents who experienced one or more falls. | 30% 1.5 points below the state average (better) | 31.5% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 2% 0.5 points above the state average (worse) | 1.5% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 22% 15.1 points below the state average (better) | 37.1% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 14% 3.2 points above the state average (worse) | 10.8% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about The Heights Donvale
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare The Heights Donvale vs other Donvale homes
See ratings, staffing, and quality measures side by side for nursing homes in Donvale, Victoria.
Cost & funding guide for Donvale
Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Higher-rated alternatives near The Heights Donvale
Compare these nearby homes in Donvale before you decide.
Other homes in Donvale
Other homes by TLC Melbourne Pty Ltd
View all TLC Melbourne Pty Ltd homes →Frequently asked questions about The Heights Donvale
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.