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The Glen Residential Care Service

Residential aged care home in Catalina, New South Wales

Goodwin Aged Care Services Limited

Catalina, New South Wales · Southern Highlands

Medium · Not for Profit · Medium rural towns

Overall
4.0
Higher than 10% of NSW homes

About The Glen Residential Care Service

The Glen Residential Care Service is a medium residential aged care home in Catalina, New South Wales, operated by Goodwin Aged Care Services Limited. Its Department of Health overall Star Rating is 4 out of 5 — above average for New South Wales. Compliance rates 5/5, resident experience 4/5, staffing 4/5, and quality measures 5/5.

The Glen Residential Care Service is one of 1 aged care homes in Catalina, New South Wales. The suburb average is 4★, and The Glen Residential Care Service rates 4★ overall. It currently scores at or above every other home in Catalina on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience4.0 / 5
Staffing4.0 / 5
Quality measures5.0 / 5
Add to compareView on My Aged Care

Care minutes at The Glen Residential Care Service

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for The Glen Residential Care Service and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetNew South Wales average
Registered nurse minutes per resident per day41 min48 minYes47.5 min
Total care minutes per resident per day201 min224 minYes221.5 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at The Glen Residential Care Service affected in the reporting quarter. Lower is better for every measure below.

MeasureThe Glen Residential Care ServiceState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
0%
0.5 points below the state average (better)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
16%
3.5 points below the state average (better)
19.5%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
4%
2.5 points below the state average (better)
6.5%6.9%
Falls
Residents who experienced one or more falls.
22%
8.5 points below the state average (better)
30.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
1%
0.6 points below the state average (better)
1.6%1.5%
Polypharmacy
Residents taking nine or more medicines.
24%
11.4 points below the state average (better)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
4%
4.6 points below the state average (better)
8.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about The Glen Residential Care Service

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here17% always · 33% most of the time
I feel safe here78% always · 22% most of the time
This place is well run33% always · 56% most of the time
I get the care I need72% always · 28% most of the time
Staff know what they are doing72% always · 22% most of the time
Staff encourage me to do as much as possible for myself100% always · 0% most of the time
Staff explain things to me72% always · 28% most of the time
Staff treat me with respect67% always · 33% most of the time
Staff follow up when I raise things with them56% always · 28% most of the time
Staff are kind and caring67% always · 33% most of the time
I have a say in my daily activities89% always · 11% most of the time
This place feels like home72% always · 28% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare The Glen Residential Care Service vs other Catalina homes

See ratings, staffing, and quality measures side by side for nursing homes in Catalina, New South Wales.

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Cost & funding guide for Catalina

Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Aged care costs in Australia →Refundable Accommodation Deposit (RAD) →Support at Home program →

Other homes by Goodwin Aged Care Services Limited

Goodwin Ainslie (Goodwin House)
Ainslie, ACT
4.0
Goodwin Farrer (George Sautelle House)
Farrer, ACT
4.0
Goodwin Monash
Monash, ACT
4.0
View all Goodwin Aged Care Services Limited homes →

Frequently asked questions about The Glen Residential Care Service

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.