Southhaven Aged Care
Residential aged care home in Padstow Heights, New South Wales
Padstow Heights, New South Wales · South West Sydney
Large · For profit · Metropolitan
About Southhaven Aged Care
Southhaven Aged Care is a large residential aged care home in Padstow Heights, New South Wales, operated by IC (PADSTOW HEIGHTS) PTY LTD. Its Department of Health overall Star Rating is 4 out of 5 — above average for New South Wales. Compliance rates 5/5, resident experience 4/5, staffing 2/5, and quality measures 4/5.
Southhaven Aged Care is one of 1 aged care homes in Padstow Heights, New South Wales. The suburb average is 4★, and Southhaven Aged Care rates 4★ overall. It currently scores at or above every other home in Padstow Heights on overall rating.
Rating breakdown
Care minutes at Southhaven Aged Care
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Southhaven Aged Care and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | New South Wales average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 47 min | 45 min | Short by 2 min | 47.5 min |
| Total care minutes per resident per day | 235 min | 229 min | Short by 6 min | 221.5 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at Southhaven Aged Care affected in the reporting quarter. Lower is better for every measure below.
| Measure | Southhaven Aged Care | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 1% 0.5 points above the state average (worse) | 0.5% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 1% 18.5 points below the state average (better) | 19.5% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 10% 3.5 points above the state average (worse) | 6.5% | 6.9% |
Falls Residents who experienced one or more falls. | 25% 5.5 points below the state average (better) | 30.5% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 2% 0.4 points above the state average (worse) | 1.6% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 38% 2.6 points above the state average (worse) | 35.4% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 7% 1.6 points below the state average (better) | 8.6% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about Southhaven Aged Care
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare Southhaven Aged Care vs other Padstow Heights homes
See ratings, staffing, and quality measures side by side for nursing homes in Padstow Heights, New South Wales.
Cost & funding guide for Padstow Heights
Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Frequently asked questions about Southhaven Aged Care
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 3, 2026 · Data refreshed from My Aged Care Star Ratings.