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RFBI Coffs Harbour Masonic Village

Residential aged care home in Coffs Harbour, New South Wales

Royal Freemasons' Benevolent Institution

Coffs Harbour, New South Wales · Mid North Coast

Small · Not for Profit · Large rural towns

Overall
4.0
Higher than 10% of NSW homes

About RFBI Coffs Harbour Masonic Village

RFBI Coffs Harbour Masonic Village is a small residential aged care home in Coffs Harbour, New South Wales, operated by Royal Freemasons' Benevolent Institution. Its Department of Health overall Star Rating is 4 out of 5 — above average for New South Wales. Compliance rates 5/5, resident experience 4/5, staffing 3/5, and quality measures 3/5.

RFBI Coffs Harbour Masonic Village is one of 7 aged care homes in Coffs Harbour, New South Wales. The suburb average is 2.9★, and RFBI Coffs Harbour Masonic Village rates 4★ overall. It currently scores at or above every other home in Coffs Harbour on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience4.0 / 5
Staffing3.0 / 5
Quality measures3.0 / 5
Add to compareView on My Aged Care

Care minutes at RFBI Coffs Harbour Masonic Village

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for RFBI Coffs Harbour Masonic Village and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetNew South Wales average
Registered nurse minutes per resident per day44 min46 minYes47.5 min
Total care minutes per resident per day219 min220 minYes221.5 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at RFBI Coffs Harbour Masonic Village affected in the reporting quarter. Lower is better for every measure below.

MeasureRFBI Coffs Harbour Masonic VillageState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
1%
0.5 points above the state average (worse)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
17%
2.5 points below the state average (better)
19.5%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
18%
11.5 points above the state average (worse)
6.5%6.9%
Falls
Residents who experienced one or more falls.
35%
4.5 points above the state average (worse)
30.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
1%
0.6 points below the state average (better)
1.6%1.5%
Polypharmacy
Residents taking nine or more medicines.
47%
11.6 points above the state average (worse)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
10%
1.4 points above the state average (worse)
8.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about RFBI Coffs Harbour Masonic Village

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here15% always · 54% most of the time
I feel safe here100% always · 0% most of the time
This place is well run23% always · 69% most of the time
I get the care I need62% always · 38% most of the time
Staff know what they are doing46% always · 38% most of the time
Staff encourage me to do as much as possible for myself69% always · 8% most of the time
Staff explain things to me38% always · 46% most of the time
Staff treat me with respect85% always · 15% most of the time
Staff follow up when I raise things with them62% always · 31% most of the time
Staff are kind and caring69% always · 31% most of the time
I have a say in my daily activities77% always · 23% most of the time
This place feels like home69% always · 23% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare RFBI Coffs Harbour Masonic Village vs other Coffs Harbour homes

See ratings, staffing, and quality measures side by side for nursing homes in Coffs Harbour, New South Wales.

Cost & funding guide for Coffs Harbour

Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

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Frequently asked questions about RFBI Coffs Harbour Masonic Village

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.