MercyCare Joondalup
Residential aged care home in Joondalup, Western Australia
Joondalup, Western Australia · Metropolitan North
Medium · Not for Profit · Metropolitan
About MercyCare Joondalup
MercyCare Joondalup is a medium residential aged care home in Joondalup, Western Australia, operated by Mercy Human Services Limited. Its Department of Health overall Star Rating is 4 out of 5 — above average for Western Australia. Compliance rates 5/5, resident experience 3/5, staffing 3/5, and quality measures 3/5.
MercyCare Joondalup is one of 2 aged care homes in Joondalup, Western Australia. The suburb average is 4★, and MercyCare Joondalup rates 4★ overall. It currently scores at or above every other home in Joondalup on overall rating.
Rating breakdown
Care minutes at MercyCare Joondalup
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for MercyCare Joondalup and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Western Australia average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 43 min | 48 min | Yes | 49 min |
| Total care minutes per resident per day | 210 min | 219 min | Yes | 224.8 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Western Australia that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at MercyCare Joondalup affected in the reporting quarter. Lower is better for every measure below.
| Measure | MercyCare Joondalup | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 0% 0.6 points below the state average (better) | 0.6% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 13% 14.6 points below the state average (better) | 27.6% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 7% 0.7 points above the state average (worse) | 6.3% | 6.9% |
Falls Residents who experienced one or more falls. | 30% 1.3 points below the state average (better) | 31.3% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 0% 1.5 points below the state average (better) | 1.5% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 39% 1.9 points above the state average (worse) | 37.1% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 8% 5.3 points below the state average (better) | 13.3% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about MercyCare Joondalup
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare MercyCare Joondalup vs other Joondalup homes
See ratings, staffing, and quality measures side by side for nursing homes in Joondalup, Western Australia.
Cost & funding guide for Joondalup
Aged care fees in Western Australia are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Other homes in Joondalup
Other homes by Mercy Human Services Limited
Frequently asked questions about MercyCare Joondalup
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.