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Mercy Place Templestowe

Residential aged care home in Templestowe Lower, Victoria

Mercy Aged and Community Care Ltd

Templestowe Lower, Victoria · Eastern Metro

Small · Not for Profit · Metropolitan

Overall
4.0
Higher than 14% of VIC homes

About Mercy Place Templestowe

Mercy Place Templestowe is a small residential aged care home in Templestowe Lower, Victoria, operated by Mercy Aged and Community Care Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 5/5, resident experience 4/5, staffing 4/5, and quality measures 5/5.

Mercy Place Templestowe is one of 5 aged care homes in Templestowe Lower, Victoria. The suburb average is 4★, and Mercy Place Templestowe rates 4★ overall. Higher-rated nearby alternatives include Emmavale Gardens (5★).

Rating breakdown

Compliance5.0 / 5
Resident experience4.0 / 5
Staffing4.0 / 5
Quality measures5.0 / 5
Add to compareView on My Aged Care

Care minutes at Mercy Place Templestowe

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Mercy Place Templestowe and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetVictoria average
Registered nurse minutes per resident per day44 min51 minYes58.1 min
Total care minutes per resident per day218 min224 minYes225.6 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Mercy Place Templestowe affected in the reporting quarter. Lower is better for every measure below.

MeasureMercy Place TemplestoweState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
1%
0.4 points above the state average (worse)
0.6%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
0%
20.3 points below the state average (better)
20.3%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
4%
3.2 points below the state average (better)
7.2%6.9%
Falls
Residents who experienced one or more falls.
22%
9.5 points below the state average (better)
31.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
2%
0.5 points above the state average (worse)
1.5%1.5%
Polypharmacy
Residents taking nine or more medicines.
41%
3.9 points above the state average (worse)
37.1%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
4%
6.8 points below the state average (better)
10.8%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Mercy Place Templestowe

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here23% always · 46% most of the time
I feel safe here100% always · 0% most of the time
This place is well run62% always · 31% most of the time
I get the care I need77% always · 23% most of the time
Staff know what they are doing46% always · 46% most of the time
Staff encourage me to do as much as possible for myself38% always · 38% most of the time
Staff explain things to me54% always · 31% most of the time
Staff treat me with respect69% always · 23% most of the time
Staff follow up when I raise things with them62% always · 31% most of the time
Staff are kind and caring62% always · 31% most of the time
I have a say in my daily activities85% always · 15% most of the time
This place feels like home85% always · 15% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Mercy Place Templestowe vs other Templestowe Lower homes

See ratings, staffing, and quality measures side by side for nursing homes in Templestowe Lower, Victoria.

Cost & funding guide for Templestowe Lower

Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Higher-rated alternatives near Mercy Place Templestowe

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Frequently asked questions about Mercy Place Templestowe

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 3, 2026 · Data refreshed from My Aged Care Star Ratings.