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Mercy Place Myrtleford Lodge

Residential aged care home in Myrtleford, Victoria

Mercy Aged and Community Care Ltd

Myrtleford, Victoria · Hume

Medium · Not for Profit · Small rural towns

Overall
3.0
Higher than 0% of VIC homes

About Mercy Place Myrtleford Lodge

Mercy Place Myrtleford Lodge is a medium residential aged care home in Myrtleford, Victoria, operated by Mercy Aged and Community Care Ltd. Its Department of Health overall Star Rating is 3 out of 5 — average for Victoria. Compliance rates 4/5, resident experience 3/5, staffing 2/5, and quality measures 3/5.

Mercy Place Myrtleford Lodge is one of 1 aged care homes in Myrtleford, Victoria. The suburb average is 3★, and Mercy Place Myrtleford Lodge rates 3★ overall. It currently scores at or above every other home in Myrtleford on overall rating.

Rating breakdown

Compliance4.0 / 5
Resident experience3.0 / 5
Staffing2.0 / 5
Quality measures3.0 / 5
Add to compareView on My Aged Care

Care minutes at Mercy Place Myrtleford Lodge

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Mercy Place Myrtleford Lodge and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetVictoria average
Registered nurse minutes per resident per day39 min36 minShort by 3 min58.1 min
Total care minutes per resident per day190 min185 minShort by 5 min225.6 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Mercy Place Myrtleford Lodge affected in the reporting quarter. Lower is better for every measure below.

MeasureMercy Place Myrtleford LodgeState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
1%
0.4 points above the state average (worse)
0.6%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
11%
9.3 points below the state average (better)
20.3%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
17%
9.8 points above the state average (worse)
7.2%6.9%
Falls
Residents who experienced one or more falls.
36%
4.5 points above the state average (worse)
31.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
0%
1.5 points below the state average (better)
1.5%1.5%
Polypharmacy
Residents taking nine or more medicines.
23%
14.1 points below the state average (better)
37.1%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
6%
4.8 points below the state average (better)
10.8%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Mercy Place Myrtleford Lodge

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here27% always · 40% most of the time
I feel safe here73% always · 20% most of the time
This place is well run20% always · 67% most of the time
I get the care I need67% always · 33% most of the time
Staff know what they are doing53% always · 33% most of the time
Staff encourage me to do as much as possible for myself67% always · 7% most of the time
Staff explain things to me40% always · 47% most of the time
Staff treat me with respect73% always · 27% most of the time
Staff follow up when I raise things with them40% always · 33% most of the time
Staff are kind and caring53% always · 27% most of the time
I have a say in my daily activities80% always · 20% most of the time
This place feels like home60% always · 33% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Mercy Place Myrtleford Lodge vs other Myrtleford homes

See ratings, staffing, and quality measures side by side for nursing homes in Myrtleford, Victoria.

Cost & funding guide for Myrtleford

Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Other homes by Mercy Aged and Community Care Ltd

View all Mercy Aged and Community Care Ltd homes →

Frequently asked questions about Mercy Place Myrtleford Lodge

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.