Mercy Place Mentone
Residential aged care home in Mentone, Victoria
Mercy Aged and Community Care Ltd
Mentone, Victoria · Southern Metro
Large · Not for Profit · Metropolitan
About Mercy Place Mentone
Mercy Place Mentone is a large residential aged care home in Mentone, Victoria, operated by Mercy Aged and Community Care Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 4/5, resident experience 4/5, staffing 3/5, and quality measures 3/5.
Mercy Place Mentone is one of 2 aged care homes in Mentone, Victoria. The suburb average is 4★, and Mercy Place Mentone rates 4★ overall. It currently scores at or above every other home in Mentone on overall rating.
Rating breakdown
Care minutes at Mercy Place Mentone
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Mercy Place Mentone and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Victoria average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 43 min | 44 min | Yes | 58.1 min |
| Total care minutes per resident per day | 210 min | 219 min | Yes | 225.6 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at Mercy Place Mentone affected in the reporting quarter. Lower is better for every measure below.
| Measure | Mercy Place Mentone | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 1% 0.4 points above the state average (worse) | 0.6% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 8% 12.3 points below the state average (better) | 20.3% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 11% 3.8 points above the state average (worse) | 7.2% | 6.9% |
Falls Residents who experienced one or more falls. | 30% 1.5 points below the state average (better) | 31.5% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 2% 0.5 points above the state average (worse) | 1.5% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 36% 1.1 points below the state average (better) | 37.1% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 6% 4.8 points below the state average (better) | 10.8% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about Mercy Place Mentone
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare Mercy Place Mentone vs other Mentone homes
See ratings, staffing, and quality measures side by side for nursing homes in Mentone, Victoria.
Cost & funding guide for Mentone
Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Other homes in Mentone
Other homes by Mercy Aged and Community Care Ltd
Frequently asked questions about Mercy Place Mentone
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.