Mercy Place Keon Park
Residential aged care home in Reservoir, Victoria
Mercy Aged and Community Care Ltd
Reservoir, Victoria · Northern Metro
Medium · Not for Profit · Metropolitan
About Mercy Place Keon Park
Mercy Place Keon Park is a medium residential aged care home in Reservoir, Victoria, operated by Mercy Aged and Community Care Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 5/5, resident experience 3/5, staffing 3/5, and quality measures 3/5.
Mercy Place Keon Park is one of 7 aged care homes in Reservoir, Victoria. The suburb average is 2.9★, and Mercy Place Keon Park rates 4★ overall. It currently scores at or above every other home in Reservoir on overall rating.
Rating breakdown
Care minutes at Mercy Place Keon Park
Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Mercy Place Keon Park and the minutes it actually delivered in the reporting quarter.
| Measure | Target | Delivered | Met target | Victoria average |
|---|---|---|---|---|
| Registered nurse minutes per resident per day | 44 min | 47 min | Yes | 58.1 min |
| Total care minutes per resident per day | 219 min | 204 min | Short by 15 min | 225.6 min |
Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.
Clinical quality measures
Each figure is the percentage of residents at Mercy Place Keon Park affected in the reporting quarter. Lower is better for every measure below.
| Measure | Mercy Place Keon Park | State average | National average |
|---|---|---|---|
Pressure injuries Residents with a pressure injury (bed sore) during the quarter. | 1% 0.4 points above the state average (worse) | 0.6% | 0.5% |
Restrictive practices Residents subject to physical or chemical restraint. | 15% 5.3 points below the state average (better) | 20.3% | 20.8% |
Unplanned weight loss Residents with significant unplanned weight loss. | 10% 2.8 points above the state average (worse) | 7.2% | 6.9% |
Falls Residents who experienced one or more falls. | 25% 6.5 points below the state average (better) | 31.5% | 31.2% |
Major injury from a fall Residents who had a fall resulting in major injury. | 1% 0.5 points below the state average (better) | 1.5% | 1.5% |
Polypharmacy Residents taking nine or more medicines. | 29% 8.1 points below the state average (better) | 37.1% | 35.6% |
Antipsychotic medication Residents prescribed antipsychotic medication. | 23% 12.2 points above the state average (worse) | 10.8% | 10% |
Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.
What residents said about Mercy Place Keon Park
Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.
Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.
Compare Mercy Place Keon Park vs other Reservoir homes
See ratings, staffing, and quality measures side by side for nursing homes in Reservoir, Victoria.
Cost & funding guide for Reservoir
Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.
Other homes in Reservoir
Other homes by Mercy Aged and Community Care Ltd
Frequently asked questions about Mercy Place Keon Park
Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.
Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.