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Mercy Place Ballarat

Residential aged care home in Ballarat East, Victoria

Mercy Aged and Community Care Ltd

Ballarat East, Victoria · Grampians

Large · Not for Profit · Regional centres

Overall
4.0
Higher than 14% of VIC homes

About Mercy Place Ballarat

Mercy Place Ballarat is a large residential aged care home in Ballarat East, Victoria, operated by Mercy Aged and Community Care Ltd. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 5/5, resident experience 3/5, staffing 3/5, and quality measures 3/5.

Mercy Place Ballarat is one of 2 aged care homes in Ballarat East, Victoria. The suburb average is 4★, and Mercy Place Ballarat rates 4★ overall. It currently scores at or above every other home in Ballarat East on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience3.0 / 5
Staffing3.0 / 5
Quality measures3.0 / 5
Add to compareView on My Aged Care

Care minutes at Mercy Place Ballarat

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Mercy Place Ballarat and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetVictoria average
Registered nurse minutes per resident per day41 min46 minYes58.1 min
Total care minutes per resident per day199 min227 minYes225.6 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Mercy Place Ballarat affected in the reporting quarter. Lower is better for every measure below.

MeasureMercy Place BallaratState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
1%
0.4 points above the state average (worse)
0.6%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
1%
19.3 points below the state average (better)
20.3%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
10%
2.8 points above the state average (worse)
7.2%6.9%
Falls
Residents who experienced one or more falls.
34%
2.5 points above the state average (worse)
31.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
2%
0.5 points above the state average (worse)
1.5%1.5%
Polypharmacy
Residents taking nine or more medicines.
50%
12.9 points above the state average (worse)
37.1%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
6%
4.8 points below the state average (better)
10.8%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Mercy Place Ballarat

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here41% always · 45% most of the time
I feel safe here86% always · 14% most of the time
This place is well run27% always · 59% most of the time
I get the care I need59% always · 41% most of the time
Staff know what they are doing27% always · 68% most of the time
Staff encourage me to do as much as possible for myself32% always · 59% most of the time
Staff explain things to me14% always · 50% most of the time
Staff treat me with respect73% always · 27% most of the time
Staff follow up when I raise things with them27% always · 59% most of the time
Staff are kind and caring73% always · 27% most of the time
I have a say in my daily activities73% always · 27% most of the time
This place feels like home50% always · 45% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Mercy Place Ballarat vs other Ballarat East homes

See ratings, staffing, and quality measures side by side for nursing homes in Ballarat East, Victoria.

Cost & funding guide for Ballarat East

Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Other homes in Ballarat East

Other homes by Mercy Aged and Community Care Ltd

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Frequently asked questions about Mercy Place Ballarat

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.