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Churches of Christ Fair Haven Aged Care Service Hervey Bay

Residential aged care home in Urraween, Queensland

Churches of Christ in Queensland

Urraween, Queensland · Wide Bay

Medium · Not for Profit · Regional centres

Overall
4.0
Higher than 7% of QLD homes

About Churches of Christ Fair Haven Aged Care Service Hervey Bay

Churches of Christ Fair Haven Aged Care Service Hervey Bay is a medium residential aged care home in Urraween, Queensland, operated by Churches of Christ in Queensland. Its Department of Health overall Star Rating is 4 out of 5 — above average for Queensland. Compliance rates 5/5, resident experience 4/5, staffing 3/5, and quality measures 4/5.

Churches of Christ Fair Haven Aged Care Service Hervey Bay is one of 3 aged care homes in Urraween, Queensland. The suburb average is 2.3★, and Churches of Christ Fair Haven Aged Care Service Hervey Bay rates 4★ overall. It currently scores at or above every other home in Urraween on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience4.0 / 5
Staffing3.0 / 5
Quality measures4.0 / 5
Add to compareView on My Aged Care

Care minutes at Churches of Christ Fair Haven Aged Care Service Hervey Bay

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Churches of Christ Fair Haven Aged Care Service Hervey Bay and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetQueensland average
Registered nurse minutes per resident per day43 min48 minYes49.3 min
Total care minutes per resident per day214 min234 minYes219.3 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Queensland that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Churches of Christ Fair Haven Aged Care Service Hervey Bay affected in the reporting quarter. Lower is better for every measure below.

MeasureChurches of Christ Fair Haven Aged Care Service Hervey BayState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
0%
0.5 points below the state average (better)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
15%
5.2 points below the state average (better)
20.2%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
8%
0.4 points above the state average (worse)
7.6%6.9%
Falls
Residents who experienced one or more falls.
25%
6.7 points below the state average (better)
31.7%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
2%
0.3 points above the state average (worse)
1.7%1.5%
Polypharmacy
Residents taking nine or more medicines.
30%
5.4 points below the state average (better)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
18%
8.4 points above the state average (worse)
9.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Churches of Christ Fair Haven Aged Care Service Hervey Bay

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here47% always · 33% most of the time
I feel safe here93% always · 0% most of the time
This place is well run67% always · 33% most of the time
I get the care I need73% always · 27% most of the time
Staff know what they are doing53% always · 40% most of the time
Staff encourage me to do as much as possible for myself53% always · 40% most of the time
Staff explain things to me60% always · 33% most of the time
Staff treat me with respect80% always · 13% most of the time
Staff follow up when I raise things with them47% always · 40% most of the time
Staff are kind and caring80% always · 20% most of the time
I have a say in my daily activities80% always · 20% most of the time
This place feels like home80% always · 20% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Churches of Christ Fair Haven Aged Care Service Hervey Bay vs other Urraween homes

See ratings, staffing, and quality measures side by side for nursing homes in Urraween, Queensland.

Cost & funding guide for Urraween

Aged care fees in Queensland are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

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Frequently asked questions about Churches of Christ Fair Haven Aged Care Service Hervey Bay

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.