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BaptistCare Shalom Centre

Residential aged care home in Macquarie Park, New South Wales

BaptistCare

Macquarie Park, New South Wales · Northern Sydney

Large · Not for Profit · Metropolitan

Overall
3.0
Higher than 0% of NSW homes

About BaptistCare Shalom Centre

BaptistCare Shalom Centre is a large residential aged care home in Macquarie Park, New South Wales, operated by BaptistCare. Its Department of Health overall Star Rating is 3 out of 5 — average for New South Wales. Compliance rates 4/5, resident experience 4/5, staffing 2/5, and quality measures 3/5.

BaptistCare Shalom Centre is one of 3 aged care homes in Macquarie Park, New South Wales. The suburb average is 3.7★, and BaptistCare Shalom Centre rates 3★ overall. Higher-rated nearby alternatives include BaptistCare Dorothy Henderson Lodge, BaptistCare Cooinda Court (4★, 4★).

Rating breakdown

Compliance4.0 / 5
Resident experience4.0 / 5
Staffing2.0 / 5
Quality measures3.0 / 5
Add to compareView on My Aged Care

Care minutes at BaptistCare Shalom Centre

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for BaptistCare Shalom Centre and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetNew South Wales average
Registered nurse minutes per resident per day46 min43 minShort by 3 min47.5 min
Total care minutes per resident per day231 min226 minShort by 5 min221.5 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in New South Wales that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at BaptistCare Shalom Centre affected in the reporting quarter. Lower is better for every measure below.

MeasureBaptistCare Shalom CentreState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
0%
0.5 points below the state average (better)
0.5%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
36%
16.5 points above the state average (worse)
19.5%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
5%
1.5 points below the state average (better)
6.5%6.9%
Falls
Residents who experienced one or more falls.
23%
7.5 points below the state average (better)
30.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
6%
4.4 points above the state average (worse)
1.6%1.5%
Polypharmacy
Residents taking nine or more medicines.
21%
14.4 points below the state average (better)
35.4%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
17%
8.4 points above the state average (worse)
8.6%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about BaptistCare Shalom Centre

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here32% always · 56% most of the time
I feel safe here92% always · 8% most of the time
This place is well run56% always · 44% most of the time
I get the care I need88% always · 12% most of the time
Staff know what they are doing44% always · 52% most of the time
Staff encourage me to do as much as possible for myself76% always · 20% most of the time
Staff explain things to me68% always · 28% most of the time
Staff treat me with respect60% always · 40% most of the time
Staff follow up when I raise things with them72% always · 28% most of the time
Staff are kind and caring76% always · 24% most of the time
I have a say in my daily activities92% always · 8% most of the time
This place feels like home84% always · 16% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare BaptistCare Shalom Centre vs other Macquarie Park homes

See ratings, staffing, and quality measures side by side for nursing homes in Macquarie Park, New South Wales.

Cost & funding guide for Macquarie Park

Aged care fees in New South Wales are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Higher-rated alternatives near BaptistCare Shalom Centre

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Frequently asked questions about BaptistCare Shalom Centre

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.