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Banksia Lodge Residential Aged Care Service

Residential aged care home in Kialla, Victoria

Shepparton Retirement Villages Inc

Kialla, Victoria · Hume

Medium · Not for Profit · Large rural towns

Overall
4.0
Higher than 14% of VIC homes

About Banksia Lodge Residential Aged Care Service

Banksia Lodge Residential Aged Care Service is a medium residential aged care home in Kialla, Victoria, operated by Shepparton Retirement Villages Inc. Its Department of Health overall Star Rating is 4 out of 5 — above average for Victoria. Compliance rates 5/5, resident experience 3/5, staffing 4/5, and quality measures 5/5.

Banksia Lodge Residential Aged Care Service is one of 1 aged care homes in Kialla, Victoria. The suburb average is 4★, and Banksia Lodge Residential Aged Care Service rates 4★ overall. It currently scores at or above every other home in Kialla on overall rating.

Rating breakdown

Compliance5.0 / 5
Resident experience3.0 / 5
Staffing4.0 / 5
Quality measures5.0 / 5
Add to compareView on My Aged Care

Care minutes at Banksia Lodge Residential Aged Care Service

Every residential aged care home has a mandated daily care minutes target set by the Department of Health. These figures show the target for Banksia Lodge Residential Aged Care Service and the minutes it actually delivered in the reporting quarter.

MeasureTargetDeliveredMet targetVictoria average
Registered nurse minutes per resident per day41 min49 minYes58.1 min
Total care minutes per resident per day202 min221 minYes225.6 min

Source: Department of Health, Disability and Ageing Star Ratings extract. Averages are calculated from homes in Victoria that reported this measure.

Clinical quality measures

Each figure is the percentage of residents at Banksia Lodge Residential Aged Care Service affected in the reporting quarter. Lower is better for every measure below.

MeasureBanksia Lodge Residential Aged Care ServiceState averageNational average
Pressure injuries
Residents with a pressure injury (bed sore) during the quarter.
1%
0.4 points above the state average (worse)
0.6%0.5%
Restrictive practices
Residents subject to physical or chemical restraint.
6%
14.3 points below the state average (better)
20.3%20.8%
Unplanned weight loss
Residents with significant unplanned weight loss.
4%
3.2 points below the state average (better)
7.2%6.9%
Falls
Residents who experienced one or more falls.
41%
9.5 points above the state average (worse)
31.5%31.2%
Major injury from a fall
Residents who had a fall resulting in major injury.
0%
1.5 points below the state average (better)
1.5%1.5%
Polypharmacy
Residents taking nine or more medicines.
45%
7.9 points above the state average (worse)
37.1%35.6%
Antipsychotic medication
Residents prescribed antipsychotic medication.
2%
8.8 points below the state average (better)
10.8%10%

Source: National Aged Care Mandatory Quality Indicator Program, published in the Department of Health Star Ratings extract. Measures marked by the department as risk adjusted are reported as published.

What residents said about Banksia Lodge Residential Aged Care Service

Residents were interviewed face to face in 2025 as part of the national Residents' Experience Survey. Each bar shows how they answered.

I like the food here7% always · 43% most of the time
I feel safe here86% always · 7% most of the time
This place is well run21% always · 50% most of the time
I get the care I need36% always · 64% most of the time
Staff know what they are doing21% always · 57% most of the time
Staff encourage me to do as much as possible for myself29% always · 43% most of the time
Staff explain things to me21% always · 50% most of the time
Staff treat me with respect43% always · 57% most of the time
Staff follow up when I raise things with them21% always · 36% most of the time
Staff are kind and caring36% always · 50% most of the time
I have a say in my daily activities57% always · 21% most of the time
This place feels like home29% always · 43% most of the time
Always Most of the time Some of the time Never

Source: Residents' Experience Survey 2025, Department of Health, Disability and Ageing. Percentages are as published and may not total 100 because of rounding.

Compare Banksia Lodge Residential Aged Care Service vs other Kialla homes

See ratings, staffing, and quality measures side by side for nursing homes in Kialla, Victoria.

Compare Kialla homesBuild a comparison

Cost & funding guide for Kialla

Aged care fees in Victoria are set by the Department of Health and depend on income, assets, and room choice. Use these guides to estimate your costs and apply for funding.

Aged care costs in Australia →Refundable Accommodation Deposit (RAD) →Support at Home program →

Other homes by Shepparton Retirement Villages Inc

Maculata Place
Shepparton, VIC
4.0
Mooroopna Place Residential Aged Care Service
Mooroopna, VIC
4.0
View all Shepparton Retirement Villages Inc homes →

Frequently asked questions about Banksia Lodge Residential Aged Care Service

Star Ratings are published by the Australian Department of Health, Disability and Ageing using data from quality indicators, accreditation, staffing reports, and resident experience surveys. Always confirm current ratings on My Aged Care.

Last updated: September 4, 2026 · Data refreshed from My Aged Care Star Ratings.